How a Healthcare RCM Company Enabled Passwordless Access Across 150+ Applications Using Infisign’s MPWA

About the Company

A leading revenue cycle management company, this organization supports healthcare providers across the United States with end-to-end billing, claims, and patient financial services.

Its 5,000-person workforce relies on a connected ecosystem of 150+ specialized applications to keep healthcare revenue operations accurate, compliant, and moving without delay.

How Does Infisign's MPWA Add Value to the Company?

The RCM provider uses Infisign's MPWA to secure its healthcare application ecosystem, the backbone of its claims and billing operations. It provides zero-knowledge, passwordless access for 5,000 employees across 150+ applications.

Challenges Faced by the Company:

• Securing Access Across 150+ Applications: Managing credentials for 5,000 employees across a fragmented mix of SaaS, legacy, and non-SSO RCM platforms handling sensitive patient data.
  
  
• Meeting Zero-Knowledge Security Requirements: Traditional access models exposed credentials to admins and IT staff, falling short of the zero-knowledge, MFA-enabled controls needed to protect patient data.
  
  
• Slow, Inconsistent Application Provisioning: Onboarding employees onto SAML, OIDC, and legacy non-SSO applications required manual setup per app, delaying access and straining IT resources.
  
  
• Limited Centralized Access Control: Without a unified system, administrators lacked a single point of oversight to manage, monitor, or revoke access company-wide.

Solutions Using Infisign MPWA:

• One Master Account via Infisign Wallet: A browser-based wallet widget gives employees single-account access to all 150+ applications, keeping credentials and passwords completely hidden from users and admins.
  
  
• Device-Based, Zero-Knowledge Authentication: Employees authenticate using QR code and device-based methods alongside multiple configurable options, giving admins full control over zero-knowledge, MFA-enabled access.
  
  
• Instant SAML, OIDC, and Legacy Provisioning: The platform provisions access to SAML, OIDC, and legacy non-SSO applications within seconds, without compromising security.
  
  
• Future-Ready Access Controls: Infisign lets authentication methods be managed and expanded centrally, with role-based access control (RBAC) available to implement whenever the company is ready.

Other Benefits of Infisign's MPWA

• Stronger Security Posture: Zero-knowledge, MFA-enabled access reduces the risk of credential theft and unauthorized access to sensitive patient and billing data.
  
  
• Faster Employee Onboarding: New hires gain instant, secure access to every RCM application through a single master account, with no manual setup required.
  
  
• Room to Grow: Centralized control lays the groundwork for RBAC, data privacy compliance, and additional authentication methods as the company's access needs evolve.

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