Set Up ConnectWise Single Sign-On (SSO) in Minutes

Try Single Sign-On (SSO) for your ConnectWise suite through the Infisign platform, you can fortify your security and centralize user authentication. This integration streamlines access to critical service delivery workflows and simplifies the management of technician permissions, leading to increased productivity and lower administrative overhead. This configuration guide will walk you through the process, demonstrating how to create a more secure and seamless experience that reduces login friction for your entire team.

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Integration

ConnectWise

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Overview

ConnectWise is a powerful and comprehensive business management platform built to help technology teams manage their entire operations and streamline service delivery more effectively. With support for all core business functions from help desk to billing, a centralized platform for real-time operational data, secure user roles with granular permissions, and deep integrations through a vast ecosystem of solutions, ConnectWise is used by Managed Service Providers (MSPs), IT departments, and entire technology companies to foster efficient service delivery and manage their clients' needs effectively across ticketing, projects, and sales.

Authentication (SSO)

SAML
MPWA

Features

Create new users
SSO authentication for all the applications in the ecosystem
Add and revoke access to users
Access based on user groups

What are the Advantages of Adding ConnectWise SSO Using Infisign?

Easily control SSO access to specific ConnectWise components, like high-level administrative functions, financial data, or access to critical client systems via ScreenConnect, with automated user provisioning synced from your HR system.
Manage ConnectWise access efficiently using defined security roles (like Technician-L1, Service Manager, Project Manager). Implement SSO that scales as your MSP grows, leveraging RBAC and ABAC frameworks to enforce least-privilege access to sensitive client information and powerful automation tools.
Apply clear access policies for your entire technical and sales staff. They can access service tickets, client data, and RMM tools using secure Single Sign-On (SSO) combined with Multi-Factor Authentication (MFA).
Speed up new technician onboarding. Make sure new engineers get immediate, correct access to their assigned service boards, client configurations, and necessary remote control tools with AI-powered access control.
Cut non-billable internal IT workload with fewer support tickets. This means less time spent troubleshooting incorrect service board permissions, RMM script access, or project board visibility. Also, expect fewer password or MFA reset requests with AI-backed access and authentication for the entire ConnectWise suite.
Combine SSO login records with ConnectWise audit trails to create a unified and clear log of all technician activity, essential for passing client security audits and achieving compliance certifications like SOC 2.

What Can You Get From the Infisign SSO Free Trial?

Allow system access to an unlimited number of users across multiple environments, including traditional or locally hosted systems.
Use existing Active Directory, LDAP, or Google credentials for user login, with limitless directory synchronization included free of charge.
Add single sign-on for as many as three SAML-compliant applications.
Reinforce security against unauthorized access and data breaches by using passwordless login methods.